International Delight has some explaining to do after numerous shoppers describe strange, slime-like texture

It’s that time of year again—when stores like Target, Walmart, and Kroger roll out every festive flavor imaginable, from peppermint to chestnut to hazelnut. For food lovers and holiday enthusiasts, it’s the perfect excuse to try new seasonal products. However, as some people discover, not every holiday treat is as good as it sounds.

Ella learned this the hard way when she bought International Delight’s hazelnut coffee creamer for her hot coffee. Excited for a cozy, holiday-themed drink, she opened the bottle only to find thick, gooey substance coming out instead of the usual smooth liquid. She thought it might just be a clump at the top, so she shook the bottle, but to her surprise, the entire creamer was gooey. She could even pull and stretch it with her hands as it came out. Naturally, she was confused and turned to her TikTok followers to see if anyone else had experienced something similar.

The comments were flooded with reactions, and people were both concerned and puzzled. Most had never seen anything like it with their own creamers. A few commenters joked that this was why they stuck with brands like Chobani, CoffeeMate, or even Bailey’s Irish Cream. Others were more baffled by Ella touching the strange goo, with some even shocked that she planned to continue using it if the rest of the creamer turned out to be normal.

Ella’s video caught the attention of International Delight, and after filling out a contact form on their website, she got a call from their management team. They informed her that other customers had reported similar issues with the creamer, but the company hadn’t issued a recall yet. They offered her a $5 refund and a coupon for her next purchase, though they couldn’t provide any explanation for the weird consistency of her creamer. Ella encouraged others who encountered the same problem to reach out to see if there were any updates or reports on the issue.

While this bizarre creamer incident wasn’t widely discussed in her comment section, other TikTok users and reviewers on International Delight’s website have also noted the unusual thickness and stickiness of their creamers. So, if you’re planning to try a new holiday flavor this season, it might be a good idea to check out the reviews first—just in case your creamer turns out to be more of a mystery than you bargained for!